Customer Care

Exchanges & Returns

We stand behind the quality of our EXPERT® products. If you're not completely satisfied, we make the return process simple and straightforward.

⏰

Day Returns

Full refund window

15-20%

Restocking Fee

Minimum $15

Defective Items

No restocking fee

⚡

5-7

Business Days

Refund processing

📋 Policy Details

⏰

Return Window

•Full refunds within 30 days of purchase date
•Refunds processed 5-7 business days after we receive your return

Restocking Fee

•15-20% restocking fee depending on product
•Minimum restocking fee of $15
•No restocking fee for damaged or defective items

Item Requirements

•Items must be unused and unopened
•Original packaging must be intact
•All documentation and components included

Non-Returnable Items

•Opened stain containers
•Custom-mixed products
•Sale or clearance items
•Items damaged by customer misuse

🎯 The Return Process

Contact Support

Reach out to our team to initiate a return or exchange

Email support@stainandsealsupply.com or call (615) 785-1861

Receive RMA Number

We'll provide a Return Merchandise Authorization (RMA) number

Use this number on your shipment for tracking

Ship Back

Send your items back to us using your preferred carrier

Include the RMA number and original receipt

We Inspect

We verify the condition and contents of your return

Processing typically takes 3-5 business days

Refund Processed

Your refund is processed to the original payment method

Allow 5-7 business days for the credit to appear

Exchanges

Need to exchange your product for a different color, size, or item? We make exchanges easy. Follow the same return process but specify your replacement item when contacting support.

→Same restocking fee applies to exchanges

→Exchanges processed within 5-7 business days of receipt

→If the replacement item is a different price, we'll adjust accordingly

Damaged or Defective Items

If your item arrived damaged or turns out to be defective, we'll make it right with no restocking fee. We'll replace the item or process a full refund. Please take photos of the damage and include them with your return request.

💬 Questions? We're Here to Help

📧

Email

support@stainandsealsupply.com

We respond within 24 business hours

Phone

(615) 785-1861

Mon–Thu 7AM–4PM, Fri 7AM–4PM CT (Sat–Sun Closed)

📋 Policy Details

⏰

Return Window

•Full refunds within 30 days of purchase date
•Refunds processed 5-7 business days after we receive your return

Restocking Fee

•15-20% restocking fee depending on product
•Minimum restocking fee of $15
•No restocking fee for damaged or defective items

Item Requirements

•Items must be unused and unopened
•Original packaging must be intact
•All documentation and components included

Non-Returnable Items

•Opened stain containers
•Custom-mixed products
•Sale or clearance items
•Items damaged by customer misuse

🎯 The Return Process

Contact Support

Reach out to our team to initiate a return or exchange

Email support@stainandsealsupply.com or call (615) 785-1861

Receive RMA Number

We'll provide a Return Merchandise Authorization (RMA) number

Use this number on your shipment for tracking

Ship Back

Send your items back to us using your preferred carrier

Include the RMA number and original receipt

We Inspect

We verify the condition and contents of your return

Processing typically takes 3-5 business days

Refund Processed

Your refund is processed to the original payment method

Allow 5-7 business days for the credit to appear