Return Policy | Stain & Seal Supply

Return Policy

We stand behind our products. If you're not completely satisfied, we make returns simple and straightforward. Our commitment is to provide sustainable, high-quality finishes — and we back that commitment with customer-first policies.

📅

30 Days

Return Window

From purchase date

20%

Restocking Fee

Non-defective returns

5-7 Days

Refund Processing

After item received

🔧

FREE

Defective Replacements

No restocking fee

Key Policy Points

📅

30-Day Returns

We accept returns within 30 days of purchase date. All items must be unused and in original packaging.

Restocking Fee

A 20% restocking fee applies to all returns. This fee helps us maintain competitive pricing for all customers.

🔧

Defective Items

Damaged or defective items are replaced at no cost. Contact support with photos of the damage and your order number.

Return Shipping

Shipping costs for returns are the customer's responsibility unless the item is defective or damaged during shipment.

🏷️

RMA Number Required

Contact support to request a Return Merchandise Authorization (RMA) number before shipping your return.

Processing Timeline

Refunds are processed within 5-7 business days after we receive your returned item at our facility.

How Returns Work

📝

Request an RMA Number

Contact our support team at support@stainandsealsupply.com or call (615) 785-1861. We'll provide an RMA number and return address within 24 hours.

📬

Ship Your Return

Pack the unused item in its original packaging and include your RMA number clearly on the outside of the box. Return shipping costs are your responsibility unless the item is defective or damaged by us.

🔍

We Inspect & Process

Once we receive your return, we'll inspect the item to verify its condition. A 20% restocking fee will be deducted from your refund (unless the item is defective).

✅

Receive Your Refund

Refunds are processed within 5-7 business days of receiving your returned item. You'll receive a confirmation email when your refund has been issued.

♻️

Eco-Conscious Returns

We're committed to sustainability. Returned items in good condition are refurbished or donated to local nonprofits. We recycle packaging materials whenever possible. By choosing Stain & Seal Supply, you're supporting responsible wood finishing that respects both quality and the environment.

Common Questions

❓

Can I return an item after 30 days?

Items returned after 30 days cannot be accepted for a refund. However, we recommend contacting support to discuss your situation — we may be able to help.

💵

Do I get a full refund?

You'll receive a refund minus the 20% restocking fee and return shipping costs (if applicable). Defective items are replaced or fully refunded at no cost.

📦

What if the item arrived damaged?

Contact us immediately with photos of the damage and your order number. We'll send a replacement at no cost and cover return shipping.

⏰

How long does a refund take?

Refunds are processed within 5-7 business days of receipt. Depending on your bank, the funds may take 3-5 additional business days to appear in your account.

Need Help?

Our support team is here to assist you with returns, exchanges, or any questions about our return policy.

Contact Support View FAQs

Key Policy Points

📅

30-Day Returns

We accept returns within 30 days of purchase date. All items must be unused and in original packaging.

Restocking Fee

A 20% restocking fee applies to all returns. This fee helps us maintain competitive pricing for all customers.

🔧

Defective Items

Damaged or defective items are replaced at no cost. Contact support with photos of the damage and your order number.

Return Shipping

Shipping costs for returns are the customer's responsibility unless the item is defective or damaged during shipment.

🏷️

RMA Number Required

Contact support to request a Return Merchandise Authorization (RMA) number before shipping your return.

Processing Timeline

Refunds are processed within 5-7 business days after we receive your returned item at our facility.

How Returns Work

📝

Request an RMA Number

Contact our support team at support@stainandsealsupply.com or call (615) 785-1861. We'll provide an RMA number and return address within 24 hours.

📬

Ship Your Return

🔍

We Inspect & Process

Once we receive your return, we'll inspect the item to verify its condition. A 20% restocking fee will be deducted from your refund (unless the item is defective).

✅

Receive Your Refund

Refunds are processed within 5-7 business days of receiving your returned item. You'll receive a confirmation email when your refund has been issued.

Common Questions

❓

Can I return an item after 30 days?

Items returned after 30 days cannot be accepted for a refund. However, we recommend contacting support to discuss your situation — we may be able to help.

💵

Do I get a full refund?

You'll receive a refund minus the 20% restocking fee and return shipping costs (if applicable). Defective items are replaced or fully refunded at no cost.

📦

What if the item arrived damaged?

Contact us immediately with photos of the damage and your order number. We'll send a replacement at no cost and cover return shipping.

⏰

How long does a refund take?

Refunds are processed within 5-7 business days of receipt. Depending on your bank, the funds may take 3-5 additional business days to appear in your account.